Attention Castlegar Crossroads Members
Kootenay Savings has completed the transition of moving your accounts as per our communication to you regarding the consolidation of our two Castlegar branches. When you login to online banking for the first time, please choose “Castlegar” from the branch selection menu. You will also need to reset your security questions, e-transfer information and mobile text messaging (if you use this feature). If you have any questions, concerns or require assistance, please contact us at support@kscu.om or 1-888-368-KSCU (5728).
Introducing New Branch Hours Beginning May 5
As part of our ongoing commitment to serving you better, our hours of operation will be standardized at all our branches. Now, it’s easier to know when you can get in-branch services no matter which branch you choose to visit. Teamed up with online, mobile and telephone banking and you can access your accounts anytime, anywhere. To see our new branch hours, click here.
The 'Heartbleed' bug and your Kootenay Savings business
There has been a lot of information in the news lately about the Heartbleed Bug. We are pleased to report that the technology affected by the recently uncovered bug, OpenSSL, is NOT used by any of our online channels (web, online banking, mobile banking and associated apps) therefore we are not vulnerable to this issue. This means that the Heartbleed bug does not pose a threat to our members.
Your money and personal information held at Kootenay Savings continues to be safe and secure.
New Paper Statement Fee
Effective April 1, 2014 a fee of $2 per month for paper statements will be introduced to help offset the rising costs of postage while protecting the environment by going paperless. Save yourself money by switching to eStatements today. Ask us how or login to Online Banking and fill out the Paper Statement Opt-Out Form found under Statement Preferences in the My Accounts tab.
Castlegar Branches to Consolidate
Kootenay Savings has announced plans to consolidate their two Castlegar locations. With the overwhelming success of the LEED certified Crossroads Branch and the evolving changes in banking needs, service will be enhanced by consolidating the two Castlegar branches and operating six days a week at the Crossroads location.
To learn more, please click on this link. A list of Frequently Asked Questions can be found here.
Kootenay Savings Annual General Meeting
Plan to attend our 45th Annual General Meeting on Monday April 28 at 7:30pm, at the Cominco Gym in Trail. Come hear the report of the Board and Senior Management, and the audited Financial Statements for 2013. Share refreshments and conversation following the meeting. Everyone is welcome.
Service Fee Change
Please be advised effective January 1, 2014, the service fee for depositing US or foreign funds cheques into a Canadian funds account will increase to $5.00. This fee does not apply to US cheques deposited into a US Dollar Account.
Imagine helping your community with every swipe of your MEMBER CARD® Debit Card
ChangeIt® is an automated charitable giving program that allows you to support your favourite charities with every purchase you make with your MEMBER CARD® Debit Card. Simply activate your MEMBER CARD® Debit Card to start rounding your transactions to the next dollar. To learn more and to see how ChangeIt® works, click here.
March eStatements are now available
New security features added to online banking
We've added new security features to online banking that will provide increased protection against fraud, phishing scams and cyber-crimes. When you login the first time, you will notice some changes. Use the same access code (PAC) as you normally would and follow the instructions on your screen. To find out more, please click here.
Business Online Banking just got better
Designed especially for Kootenay businesses, our new Business Online Banking upgrade packs four powerful features in one convenient, cost-conscious package.
- Move money between your business and personal accounts in seconds-without having to login more than once
- Pay and file your business taxes online just like any other bill payment
- Authorize users to initiate transactions, then approve or decline them at your convenience
- Set up transactions to require approval from another signer
Discover online business banking the way it was meant to be-smart, simple and seamless. Because after all, who has time to waste? To learn more, click here.
MasterCard Holder Alert - Keep Your MasterCard Safe from Scams
Scammers can be very convincing. Remember, no financial institution or credit card company will contact you to ask for personal information by phone, email or online. Always safeguard your information. Should you get a call from someone claiming to be a MasterCard representative, end the call immediately and notify your branch. For more information on how you can protect your accounts, please click here.
Lost or Stolen MasterCard?
Call 1-800-567-8111 to report it.
Lost or Stolen MEMBER CARD® Debit Card?
Call 1-888-368-KSCU(5728) or visit your local branch.
MasterCard Customer Service
Call 1-877-770-0738 or email cucardsonlineservice@cuets.ca.
