New Paper Statement Fee
Effective April 1, 2014 a fee of $2 per month for paper statements will be introduced to help offset the rising costs of postage while protecting the environment by going paperless. Save yourself money by switching to eStatements today. Ask us how or login to Online Banking and fill out the Paper Statement Opt-Out Form found under Statement Preferences in the My Accounts tab.
Castlegar Branches to Consolidate
Kootenay Savings has announced plans to consolidate their two Castlegar locations. With the overwhelming success of the LEED certified Crossroads Branch and the evolving changes in banking needs, service will be enhanced by consolidating the two Castlegar branches and operating six days a week at the Crossroads location.
Membership at Kootenay Savings Has it Rewards
Kootenay Savings members will see some extra cash in their accounts when the calendar turns to February, as the credit union’s Board of Directors has announced the distribution of nearly $734,000 back to its members. The 1.25% dividend, based on 2013 financial results, brings the total amount of dollars shared through the Member Rewards Program since its 1992 introduction to over $68.7 million. To read the full story, click here.
Attention: Members Receiving US, Foreign or Canadian International Money Wire Transfers
Due to upcoming changes with Money Wire Transfers, Members who receive US, Foreign, or Canadian International Money Wire Transfers are advised to notify senders of these transfers with new routing instructions. For further information and complete details, please contact your branch. Changes will take effect on February 14, 2014.
Service Fee Change
Please be advised effective January 1, 2014, the service fee for depositing US or foreign funds cheques into a Canadian funds account will increase to $5.00. This fee does not apply to US cheques deposited into a US Dollar Account.
Imagine helping your community with every swipe of your MEMBER CARD® Debit Card
ChangeIt® is an automated charitable giving program that allows you to support your favourite charities with every purchase you make with your MEMBER CARD® Debit Card. Simply activate your MEMBER CARD® Debit Card to start rounding your transactions to the next dollar. To learn more and to see how ChangeIt® works, click here.
February eStatements are now available
New security features added to online banking
We've added new security features to online banking that will provide increased protection against fraud, phishing scams and cyber-crimes. When you login the first time, you will notice some changes. Use the same access code (PAC) as you normally would and follow the instructions on your screen. To find out more, please click here.
Business Online Banking just got better
Designed especially for Kootenay businesses, our new Business Online Banking upgrade packs four powerful features in one convenient, cost-conscious package.
- Move money between your business and personal accounts in seconds-without having to login more than once
- Pay and file your business taxes online just like any other bill payment
- Authorize users to initiate transactions, then approve or decline them at your convenience
- Set up transactions to require approval from another signer
Discover online business banking the way it was meant to be-smart, simple and seamless. Because after all, who has time to waste? To learn more, click here.
MasterCard Holder Alert - Keep Your MasterCard Safe from Scams
Scammers can be very convincing. Remember, no financial institution or credit card company will contact you to ask for personal information by phone, email or online. Always safeguard your information. Should you get a call from someone claiming to be a MasterCard representative, end the call immediately and notify your branch. For more information on how you can protect your accounts, please click here.
Lost or Stolen MasterCard?
Call 1-800-567-8111 to report it.
Lost or Stolen MEMBER CARD® Debit Card?
Call 1-888-368-KSCU(5728) or visit your local branch.
MasterCard Customer Service
Call 1-877-770-0738 or email firstname.lastname@example.org.