Member Service Centre

MSC

Introducing the Kootenay Savings Member Service Centre

Today consumers of all ages love the convenience of banking online, on their smartphones, by text and mobile app. You can bank anytime, anywhere, at home or on the road.  But there will still be times when you need a real person to help you.

The answer: our new Member Service Centre.  When you're unable to get to your branch, it brings Kootenay Savings' great personal service and trusted advice as close as your phone - even if you've moved away or you're vacationing south of the border.

At Kootenay Savings, we put members first.  You have our whole team working for you, no matter what banking channel you prefer.  Improving your financial life is our goal and our Member Service Centre is one more way we're doing just that.



Business Hours

Call us toll free at 1.800.665.5728 from anywhere in Canada and the U.S.


Monday 8:00 am to 5:00 pm PT
Tuesday 8:00 am to 5:00 pm PT
Wednesday 8:00 am to 5:00 pm PT
Thursday 8:00 am to 5:00 pm PT
Friday 8:00 am to 5:00 pm PT
Saturday 8:00 am to 3:00 pm PT
Sunday Closed


Services Offered

Our team is ready and happy to help you with a variety of services:

•    Apply for a personal loan or line of credit
•    Renew your mortgage
•    Transfer money
•    Order a new debit card
•    Add new sub accounts to your account
•    Invest in term deposits and summit savings including RRSPs and TFSAs
•    Apply for new Visa cards for yourself or your business
•    Order more cheques
•    Alter payments on your loans
•    Book branch appointments
•    Report account or card fraud
•    Set up online and phone banking
•    Make general inquiries


We're 100% Local

When you call us, you'll be talking with someone local, right here in the Kootenays.

You'll be connected to the same trusted advice you'll find in our branches. In fact, most of our member service advisors come from our branch network. They're highly trained in our products and services and have the expertise to meet your needs.