Interac e-Transfer

Interac® e-Transfer gives you the freedom to send and receive money quickly and securely between Canandian Financial Institutions - using a computer and/or mobile phone.

A text message and/or email notifies the recipient that money is waiting for them.

Benefits of Interac e-Transfer

  • Send and receive money directly from/to your existing bank account.
  • The money can be accessed immediately after the transfer is accepted.
  • You don't need to share financial account information, only a phone number or email address.
  • The security question protects your transfer from being deposited by unintended recipients.
  • No need to set up new accounts, user ID or passwords if you already bank online.
  • Email and/or text message carries the notification, so no need for printing or mailing.
  • e-Transfers are FREE wtih accounts that offer bundled transactions.  Once the monthly transaction limit is reached, the cost is $0.75..
  • Receiving an eTransfer is free!

For a list of Frequently Asked Questions about e-Transfers, click here.

Be Fraud Aware

What is an intercepted Interac e-Transfer? Expand/Collapse

While Interac e-Transfer uses a number of security measures, including encryption technology and secure login processes, money can still fall into the wrong hands in one of two ways (interception):

  1. If the recipient’s contact details are incorrect, the Interac e-Transfer can be mistakenly directed towards another person.
  2. If the recipient’s email has been compromised, criminals can monitor the account for notifications from Interac. When they see one come through, they can use the deposit link to redirect the funds into a different account, if they can correctly answer the security question.

How can I protect myself when SENDING an Interac e-Transfer? Expand/Collapse

  • Ensure the recipient’s contact details are correct and up-to-date.
  • Use a security question with a hard-to-guess answer. Don’t overestimate the security of the internet and email. The security question is there as a safeguard against the wrong person getting their hands on the e-Transfer.
  • Never send the answer to the security question via the same means as the e-Transfer itself. For example, if the transfer is sent via email, do not email the answer. Instead, provide it to the recipient via a telephone call or text message.

How can I protect my email? Expand/Collapse

Protect your email from being compromised with these tips:

  • Change your email passwords frequently. Ensure they are unique, complex and use a combination of uppercase and lowercase letters, numbers and special characters.
  • Maximize the security of your email accounts with strong challenge questions and two-factor authentication (when available). If these features are not available seek out a service provider that offers them.
  • Be careful when clicking links that are not familiar or trusted. Phishing links are a popular way for email accounts to be compromised and often contain hints that you should watch for such as spelling mistakes.  Secure links start with https:// and have the lock symbol beside them.  

REPORT FRAUD RIGHT AWAY

As your financial institution, we are dedicated to helping you understand how you can protect yourself from fraud. If you suspect you've been a victim of Interac e-Transfer fraud, contact us by email, stop by a branch or call 1.800.665.5728