New online banking is coming to Kootenay Savings.
Our new online banking experience has been thoughtfully designed for both personal and business banking. It's smoother, more intuitive, and works the same whether you're on your desktop computer, latop, tablet or phone.
About the Change
The new Kootenay Savings online banking platform and mobile app will launch on November 18, 2026.
We are moving to a refreshed platform that will make online banking easier to use and allow us to add more improvements and digital services in the future.
Beginning November 18, members who use online or mobile banking will need to use the new platform. The current online banking platform and mobile app will no longer be available after the transition.
Your Kootenay Savings accounts and balances will remain connected to your membership and will transfer over.
No. Your Kootenay Savings account numbers will not change.
Preparing before November 18
There are two important steps you can take:
Make sure your phone number and email address are current with Kootenay Savings.
If you have a joint membership, make sure each person who wants to use online banking has their own access.
You do not need to download anything or create a new username yet.
When you first sign in, you will verify your identity through two-step verification. A security code will be sent using the contact information Kootenay Savings has on file.
Outdated information could prevent you from completing the sign-in process.
Contact Kootenay Savings at 1-800-665-5728 or visit your local branch if your phone number or email address has changed.
No. The new Kootenay Savings mobile app is not yet available.
We will let members know when it is ready in the Apple App Store and Google Play Store.
Not yet. Continue using the current Kootenay Savings mobile app until the new platform launches.
First-time Sign on
You will be guided through a one-time setup process to:
Create a new username.
Create a new password.
Verify your identity using two-step verification.
Review and accept the applicable agreements.
Confirm or set up certain preferences.
Step-by-step instructions will be provided before November 18.
No. You will create a new username and password when you first sign in.
Keep your current online banking information available until the transition is complete, as you may need information from your existing login.
Two-step verification is an additional security measure that helps confirm it is really you accessing your account.
A one-time security code will be sent using the phone number or email address Kootenay Savings has on file. You will enter that code into the official platform to continue.
Never share your password or verification code with anyone.
Joint Memberships
No. Sharing login and password information will no longer be supported. Each person who wants to use online banking must have their own username and password. Individual access helps protect your information and allows each member to securely verify their identity.
Contact Kootenay Savings before November 18 so we can help establish individual online banking access for each person who needs it.
Yes. Separate login information does not change the ownership of your joint accounts.
Each person will see the accounts and services they are authorized to access.
Security & Fraud Prevention
Kootenay Savings will never ask for your online banking password, PIN, or one-time verification code by email, text message, or an unsolicited phone call.
Digital banking transitions can attract fraudulent messages, so take extra care when receiving unexpected emails, texts, or calls.
No. A Kootenay Savings employee will not call, email, or text you to ask for a one-time verification code.
Do not click links, download attachments, or provide information.
Getting Help
Yes. We will provide step-by-step instructions, FAQs, and additional resources before November 18.
You can contact Kootenay Savings at 1-800-665-5728 or visit your local branch.
We are here to help. Step-by-step resources will be available, and our employees can guide you through the setup process.
For security reasons, employees cannot create or keep your password or complete identity verification on your behalf.
For over five decades it has been an honour to be part of our communities and we’re committed to being here for decades to come. Opening an account? Buying your first home? Saving for retirement? Choose your financial destination, and let’s make sure you take the best route.
Kootenay Savings
