Contact Us

Member Service Centre 1.800.665.5728

Due to COVID-19 challenges our Member Service Centre is experiencing longer than normal wait times.  Thank you for your patience -  your business matters to us.

Locked out of online banking?  To have your password, security questions, or retry attempts reset, please call our Member Service Centre.


Follow this link for our latest
  COVID-19 UPDATES



Branch Hours

During these changing times, one thing remains constant – your banking needs are important to us. For convenience and easy access, seniors only hour is now offered to all members.   Starting January 25, teller cash services are available from 10:00 am to 3:00 pm.

Why the change? By making this small change, we’re providing more options for more members. Rest assured though, we’ll continue to monitor and adjust as needed. Virtually, most of your banking needs can be done from the comfort of your home through online, mobile or phone. If you haven’t yet tried any of these, give us a call and we’ll help get you started.


Statutory Holiday Closures


BRANCH TELLER CASH SERVICES ADVISORY SERVICES
Castlegar
Monday to Friday
10:00 am - 3:00 pm


Monday to Thursday 9:30 am - 4:30 pm
Kimberley Friday 9:30 am - 5:00 pm
Trail By phone only during COVID*
Invermere
Tuesday to Saturday
10:00 am - 3:00 pm


Tuesday to Thursday 9:30 am - 4:30 pm
Nakusp Friday 9:30 am - 5:00 pm
South Slocan Saturday 9:30 am - 3:00 pm
By phone only during COVID*
Fruitvale Monday, Wednesday, Friday
10:00 am - 3:00 pm

Tuesday and Thursday
Closed for Teller Services
Monday to Thursday 9:30 am - 4:30 pm
Kaslo Friday 9:30 am - 5:00 pm
New Denver By phone only during COVID*
Salmo

Radium Hot Springs
Monday and Friday
10:00 am - 3:00 pm

Tuesday, Wednesday, Thursday
Closed for Teller Services
Monday to Thursday 9:30 am - 4:30 pm
Friday 9:30 am - 5:00 pm
By phone only during COVID*
Member Service Centre 1.800.665.5728
Always by phone
Monday to Friday 8:00 am - 5:00 pm
Saturday 8:00 am - 3:00 pm
*Once COVID restrictions are lifted, advisory appointments will be available by phone or in person.

Assistance on the phone

For assistance over the phone dial 1.800.665.5728 and select the option that best suits your needs:
      
Available 24/7
     1     Self-assisted phone banking
         List of branch hours
     3    
Report a lost or stolen credit card or debit card

During Business Hours
     4     Speak to a representative from Kootenay Savings Member Service Centre          
     5     Speak to MoneyWorks, Commercial Services or Kootenay Insurance Services 


Good Friday Holiday
ALL branches will be OPEN on Thursday, April 1st and closed on Friday, April 2nd.  Branches that are normally open on Saturday will be open on Saturday, April 3.  Our Member Service Centre will be open on Saturday, April 3.

Member Service Centre

Monday to Friday
Saturday
8:00 am to 5:00 pm Pacific Time
8:00 am to 3:00 pm Pacific Time

 

Online Assistance

Click on links below