Contact Us

We're always happy to hear from you, whether you prefer online, phone or in-person assistance.

For online assistance click on the links below:


For assistance over the phone dial 1.800.665.5728 and select the option that best suits your needs:
      
Available 24/7
     1     Self-assisted phone banking
         List of branch hours
     3    
Report a lost or stolen credit card or debit card

During Business Hours
     4     Speak to a representative from Kootenay Savings Member Service Centre          
     5     Speak to MoneyWorks, Commercial Services or Kootenay Insurance Services 

Member Service Centre Monday to Friday
Saturday
8:00 am to 5:00 pm Pacific Time
8:00 am to 3:00 pm Pacific Time

*closed on statutory holidays

Statutory Holiday Hours

To reach our Collections Department, call 1.250.368.2899.

For in-person assistance, please visit any one of our locations during business hours:

Branch Hours

Castlegar
Fruitvale
Kimberley
New Denver
Radium
Salmo
Trail
Monday to Thursday
Friday
9:30 am to 4:30 pm
9:30 am to 5:00 pm
Kaslo
Invermere
Nakusp
South Slocan

Tuesday to Thursday
Friday
Saturday

9:30 am to 4:30 pm
9:30 am to 5:00 pm
9:30 am to 3:00 pm