Contact Us

Member Service Centre 1.800.665.5728

Due to COVID-19 challenges our Member Service Centre is experiencing longer than normal wait times.  Thank you for your patience -  your business matters to us.

Locked out of online banking?  To have your password, security questions, or retry attempts reset, please call our Member Service Centre.


Follow this link for our latest
  COVID-19 UPDATES


Online Assistance

Click on links below

Assistance on the phone

PLEASE NOTE:  WE'VE TEMPORARILILY CHANGED OUR BRANCH HOURS OF OPERATION AND EXPANDED OUR MEMBER SERVICE CENTRE WORKFORCE

For assistance over the phone
dial 1.800.665.5728 and select the option that best suits your needs:
      
Available 24/7
     1     Self-assisted phone banking
         List of branch hours
     3    
Report a lost or stolen credit card or debit card

During Business Hours
     4     Speak to a representative from Kootenay Savings Member Service Centre          
     5     Speak to MoneyWorks, Commercial Services or Kootenay Insurance Services 

Member Service Centre

Monday to Friday
Saturday
8:00 am to 5:00 pm Pacific Time
8:00 am to 3:00 pm Pacific Time

 

Branch Hours

Fruitvale TEMPORARILY CLOSED AS OF MARCH 26 SATELLITE LOCATION FOR OUR MEMBER SERVICE CENTRE
NO IN-BRANCH SERVICE
Radium TEMPORARILY CLOSED
AS OF MARCH 30
SECOND SATELLITE LOCATION FOR OUR MEMBER SERVICE CENTRE
NO IN-BRANCH SERVICE
New Denver HOURS AS OF MAY 25


Monday & Thursday  - OPEN
10:00 am to 11:00 am - SENIORS ONLY
11:00 am to 1:00 pm

Tuesday, Wednesday & Friday - CLOSED
THIRD SATELLITE LOCATION FOR OUR MEMBER SERVICE CENTRE
NO IN-BRANCH SERVICE
Castlegar
Kimberley
Salmo
Trail
Monday to Thursday
Friday
10:00 am to 11:00 am - SENIORS ONLY
11:00 am to 1:00 pm
Kaslo
Invermere
Nakusp
South Slocan

Tuesday to Saturday

10:00 am to 11:00 am - SENIORS ONLY
11:00 am to 1:00 pm


*Closed on Statutory Holidays