Contact Us

Due to COVID-19 challenges our Member Service Centre is experiencing longer than normal wait times.  Thank you for your patience -  your business matters to us.


Follow this link for our latest
  COVID-19 UPDATES


Online Assistance

Click on links below

Assistance on the phone

PLEASE NOTE:  WE'VE TEMPORARILILY CHANGED OUR BRANCH HOURS OF OPERATION AND EXPANDED OUR MEMBER SERVICE CENTRE WORKFORCE

For assistance over the phone
dial 1.800.665.5728 and select the option that best suits your needs:
      
Available 24/7
     1     Self-assisted phone banking
         List of branch hours
     3    
Report a lost or stolen credit card or debit card

During Business Hours
     4     Speak to a representative from Kootenay Savings Member Service Centre          
     5     Speak to MoneyWorks, Commercial Services or Kootenay Insurance Services 

Member Service Centre

Monday to Friday
Saturday
8:00 am to 5:00 pm Pacific Time
8:00 am to 3:00 pm Pacific Time

 

Branch Hours

Fruitvale TEMPORARILY CLOSED AS OF MARCH 26 SATELLITE LOCATION FOR OUR MEMBER SERVICE CENTRE
NO IN-BRANCH SERVICE
Radium TEMPORARILY CLOSED
AS OF MARCH 30
SECOND SATELLITE LOCATION FOR OUR MEMBER SERVICE CENTRE
NO IN-BRANCH SERVICE
Castlegar
Kimberley
New Denver
Salmo
Trail
Monday to Thursday
Friday
9:30 am to 2:30 pm
9:30 am to 2:30 pm
Kaslo
Invermere
Nakusp
South Slocan

Tuesday to Thursday
Friday
Saturday

9:30 am to 2:30 pm
9:30 am to 2:30 pm
9:30 am to 2:30 pm


*Closed on Statutory Holiday