Contact Us

We're always happy to hear from you, whether you prefer phone, in-person or online assistance.

Reach us through our Contact Us form. 

For general inquiries, information or if you are locked out of online banking, call 1.800.665.5728 during regular business hours.

For phone banking, call 1.800.665.5728 and choose option 1.

To report a lost or stolen debit card, call 1.800.665.5728 during regular business hours or 1.888.277.1043 after regular business hours.

Locate a Branch/ATM near you.

To reach our Collections Department, call 1.866.540.8210.

For quick answers to commonly asked questions, visit our FAQs.

 

Branch Hours

Castlegar
Trail
Monday to Thursday
Friday
Saturday
9:30 am to 4:30 pm
9:30 am to 5:00 pm
9:30 am to 3:00 pm

Fruitvale
Kimberley
New Denver
Radium
Salmo

Monday to Thursday
Friday
9:30 am to 4:30 pm
9:30 am to 5:00 pm
Kaslo
Invermere
Nakusp
South Slocan

Tuesday to Thursday
Friday
Saturday

9:30 am to 4:30 pm
9:30 am to 5:00 pm
9:30 am to 3:00 pm

Member Service Centre Monday to Friday
Saturday
8:00 am to 5:00 pm Pacific Time
8:00 am to 3:00 pm Pacific Time