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Do you share an account with someone and/or are you a signer on a business or community account?  If this applies to you, please read on for important details on changes we’ll be making to how you log in to online banking.

Starting May 27, we’ll introduce a new login method to streamline accessing your accounts and bolster security measures.

Here's what's new:

  1. Individual passwords. You'll no longer share a member number and password with those you share an account with. Every member will log in to online banking using their own individual member number and password. This ensures everyone on the account receives their alert messages and 2-step verification codes directly to their own device or email.
  1. Convenient access. If you have more than one account, you'll be able to access all your accounts online without the need to log in multiple times.
  1. Upgraded protection. We’re enhancing our security measures to pinpoint potential issues even better and notify you of any suspicious or unusual activity on your account.

What do you need to do before May 27?

Step 1. Please call us at 1.800.665.5728 or visit a branch to confirm your contact details.

Step 2. Let anyone you share an account with know about these changes and ask them to contact us as well.

Step 3. Log in to online banking using your individual member number and password to verify or set-up your account alerts and 2-step verification details.

Remember to always keep your password secure. It’s yours, and yours alone.

I know it can be frustrating to track down the person you share an account with to get a 2-step verification code. These changes will eliminate that inconvenience. Plus, they'll pave the way for us to bring new technology to you and increase the security of your personal information.

Thanks for your continued loyalty, trust, and patience. Every day, we’re committed to improving, because our members, employees, and communities deserve the best.

Kind Regards 

Mark McLoughlin

CEO, Kootenay Savings Credit Union