Member Notices

Electronic Tax Receipts

February 11, 2021 - We’re pleased to announce that electronic tax receipts, including the first 60 days of 2021, are now available through online banking. Access your current year’s tax receipts as well as any you received in past years. To find out how to access your electronic receipts or to opt out of receiving paper copies in the mail, please click here.

Canadian Tire Master Card Converting to Triangle™ Mastercard

January 5, 2021 - Do you currently have a Canadian Tire Mastercard?  You may have recently received a replacement card called the Triangle™ Mastercard. We have been notified that all Canadian Tire Mastercard holders will need to update their payee in online banking to a Triangle Mastercard.  If you have received your new Triangle credit card you will need to do the following:
  1. Add your new Triangle Mastercard to online banking by logging in to your account, then select > Payments > Add Payee > Browse by Type > Browse by Credit Card > Triangle Mastercard.  Follow the prompts to enter account number information and then add.
  2. Your newly added Triangle Mastercard will now be "Fraud Locked" for 48 hours.  This is a security measure to reduce credit card fraud.  If you would like the fraud lock removed please call 1.800.665.5728 and one of our representatives will remove the fraud lock.
  3. You are now able to make payments to the newly added credit card.
  4. Once your card lock has been removed, proceed with deleting your Canadian Tire Mastercard from your payee listing.  You can do this by selecting Payments > Add/Delete Payees > click on delete beside your Canadian Tire Mastercard.
It is very important that this update is completed as soon as possible to avoid your payments being delayed once Triangle Mastercard converts all Canadian Tire Mastercard holders to the new credit card.

Have more questions?  Please contact us 1.800.665.5728.

Mobile App Update for Androids May Impact Deposit Anywhere

September 3, 2020 - Please be advised that an upcoming update for Androids scheduled for Tuesday Sept 8 may have an impact to the Deposit Anywhere feature. Members will still be able to take a photo and deposit cheques, however the image displayed will show a shrunken screen. Our vendor Central 1 is working hard on solution to this issue. It is anticipated that impact will be minimal as approximately only 2 - 5% of Android users could be affected.

We apologize for the inconvenience and will post updates as they become available.

Chip Debit Cards Declined at Certain Merchants

UPDATE - January 10, 2020 - There is currently an issue at some merchant locations, as  a result of a software update on their point of sale terminals.

If you experience any difficulty with your debit card, you could:

  • Use the Tap feature on your card as this is unaffected.
  • If your transaction is more than the amount allowed using Tap, ask to have your transaction split in two.
  • Use your Kootenay Savings Collabria Visa card, now available on Apple Pay.

January 4, 2020 - We have been advised that some debit cards are currently being declined at certain merchants. These declines are not related to Kootenay Savings’ cards but with merchants who recently made changes to their point of sales terminals.

The declines are occurring when members insert and enter their PIN (CHIP and PIN method); however, the tap feature is working. Members are advised to use the tap feature if possible.

This issue is not isolated to Kootenay Savings and may affect CHIP and PIN cards issued by other financial institutions. Interac is working with the affected merchants to rectify this issue. We apologize for any inconvenience and will share updates as they become available.