Member Notices

Federal Election October 21 - Branch Hours

October 18, 2019 - Please be advised our branches and Member Service Center will be closed at 4:00 pm on Monday, October 21 to allow our employees the opportunity to cast their vote in the Federal Election. We apologize for any inconvenience this may cause.

Collabria MyCardInfo Payment Issues - RESOLVED

October 10, 2019 - UPDATE:  As of 7:30 pm on October 10, issues with MyCardInfo have been resolved.

We have been made aware of a technical issue with MyCardInfo, Collabria Visa’s website, where member payment information is not being displayed.  This means members cannot make a payment using this site.  If you need to make a payment we have alternate methods to choose from:
  • Online banking through  You will need to add Collabria Visa to your vendor listing.  Please note when adding a new credit card to your list of vendors, fraud lock will be applied. This is a security setting to prevent fraud but payments can not be made for 48 hours.  To have fraud lock removed, please call 1.800.665.5728.
  • Phone banking
  • Call our Member Service Centre at 1.800.655.5728 to have your payment processed.

Attention Summit Savings Account Holders

October 8, 2019 - We’ve discovered a programming error which caused our system to over-charge a service fee on our Summit Savings accounts.  

The Summit Savings account allows for one free transfer out per month through any of our banking channels.  If you conducted one or more transfers from your Summit Savings account using only online, phone or mobile banking, you have been overcharged by $3.00. If you conducted a transfer or withdrawal in the branch, you have not been impacted.

This overcharge was refunded on Tuesday October 8th, backdated to October 1st.  We are correcting the programming error, however it will not take effect until November 1st. This means if you conduct a transfer from Summit Savings in the month of October only using online, phone, mobile banking you will incur the same overcharge.  The refunds for October will be applied on November 1st.

We apologize for this error and any inconvenience this may have caused.  We thank you for your patience.  If you have any questions or concerns, please contact our Member Service Centre at 1.800.665.5728.

Changes to e-Transfer Security Questions

May 29, 2019Interac will require new e-Transfer security answers for recipients that were set up prior to September 20, 2018.  (All security answers that you set since September 20, 2018 do not need to be updated).

What you need to know:
  • Effective immediately, if you have not updated your security answers you will be notified by a pop up message when you send an e-Transfer (see image below).  You will NOT be able to send the e-Transfer to that recipient until the security answer is updated.  You can use the same question and answer, when you re-save, it will be updated.
  • Any security answers not updated by September 1, 2019 will be deleted by Interac and you will be required to enter a new security answer the next time you send an e-Transfer to that recipient.
  • No e-Transfer sent or received by you will be lost or blocked as a result of these changes, simply proceed with updating the question and answer and saving the changes.
Click on the link in the error message (as seen in image below) to be directed to the Edit Recipient screen for your recipient.