Member Notices

Caller ID Spoof

October 16, 2017 - It has been brought to our attention that a "Caller ID Spoof" may be circulating the Kootenays.  This is a telephone scam where calls appear on your phone’s Call Display with a local area code and number.  If answered, the caller tries to obtain personal information.  Please be advised these calls are not coming from Kootenay Savings and DO NOT offer any personal information to the caller.  This scam is called Call ID Spoofing, more here from the Canadian Anti-Fraud Centre.  If you are expecting a call from your branch and receive a suspicious ID display, do not answer the call, instead call your branch directly to ensure you are speaking to one of our representatives. For more information on internet security, click here.

City of Castlegar - Utility - Account Number Change

May 3, 2017 - We have been advised that the City of Castlegar-utility-has made a change to their account number format.  The new account numbers are 13 digits and must start with ‘000.’ To pay your utility bill online or through phone banking, you will be required to re-add “Castlegar, City – Utility” to your list of bill payees in the new account format.

If you have not received your new utility bill notice but wish to find out your new number, please contact The City of Castlegar at 250-365-7227.

If you require assistance adding your new City of Castlegar-utilities account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.


Province of BC Rural Property Tax Account Numbers Change

February 10, 2017 -  We have been advised that the Province of BC has made an immediate change to the BC Rural Property Tax account numbers.  The new account number is the FOLIO NUMBER on your property tax notice.  Your folio number must be entered without spaces or decimals.  To pay your taxes through online or phone banking, you will be required to re-enter “Prov BC-Rural Property Tax” to your list of bill payees in the new account format of 12 digits. 

The Province of BC is preparing new tax notices with the updated account numbers; however we do not know when you will receive yours.  In the meantime, if you wish to find out your new number, please contact the Province of BC toll free at 1-888-355-2700 or ruraltax@gov.bc.ca

If you require assistance adding your new Rural Property Tax account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.