Member Notices

Scheduled Maintenance- Sunday August 2

July 30, 2020 - We are conducting a planned system upgrade on Sunday August 2 starting at 6:00 am PT and running to 8:00 am PT.  During this time, online, mobile and phone banking will be temporarily unavailable.  We thank you for your patience and appreciate your understanding.

Kootenay Savings AGM Postponed

April 7, 2020 - The health and well-being of our members, employees and communities are our top priority during this pandemic.

Typically, we hold our Annual General Meetings each spring in April or May. This year, to keep us all safe and to follow the guidelines of the heath authorities in reducing the spread of the virus, we have postponed our AGM to November 9, 2020.

 Please watch for more details as we approach this date.

Medical Service Plan (MSP) Premium Eliminated as of January 1 2020

January 21, 2020 - Medical Service Plan (MSP) premiums were eliminated as of January 1, 2020.  All BC residents are no longer charged for MSP premiums. 

If you have a pre-authorized debit or an auto-payment set up for MSP through KSCU, please cancel as soon as possible by either:
  • Logging in to your online banking and cancelling
  • Stop in to your local branch for assistance or
  • Call 1-800-665-5728.
If you have a pre-authorized debit payment set up with your credit card please call your credit card company directly.

If your payment is being directly debited by MSP please follow this link for more information.

Please note:  Any MSP premiums owing prior to January 1, 2020 still need to be paid in full.  More information is available on the Government of BC website.

Chip Debit Cards Declined at Certain Merchants

UPDATE - January 10, 2020 - There is currently an issue at some merchant locations, as  a result of a software update on their point of sale terminals.

If you experience any difficulty with your debit card, you could:

  • Use the Tap feature on your card as this is unaffected.
  • If your transaction is more than the amount allowed using Tap, ask to have your transaction split in two.
  • Use your Kootenay Savings Collabria Visa card, now available on Apple Pay.

January 4, 2020 - We have been advised that some debit cards are currently being declined at certain merchants. These declines are not related to Kootenay Savings’ cards but with merchants who recently made changes to their point of sales terminals.

The declines are occurring when members insert and enter their PIN (CHIP and PIN method); however, the tap feature is working. Members are advised to use the tap feature if possible.

This issue is not isolated to Kootenay Savings and may affect CHIP and PIN cards issued by other financial institutions. Interac is working with the affected merchants to rectify this issue. We apologize for any inconvenience and will share updates as they become available.