Member Notices

Deposit Anywhere Planned Maintenance

September 21, 2017 - Please be advised that Deposit Anywhere will be unavailable on Sunday, September 24 from approximately 1:00 am to 3:00 am due to a planned maintenance.  We apologize for any inconvenience this may cause.

Delay in Bill Payments

June 28, 2017 - Between June 15 and 18, we experienced intermittent connectivity issues with online banking  which caused a delay in sending bill payments to bill vendors.  If you paid a bill during this time, payment to the vendor may be late depending on the date your payment was due.  This may result in possible late fees and charges applied to your next bill. If you have been affected by this situation, we ask you to contact your branch or our Member Service Centre at 1-800-665-5728 for assistance.  We apologize for any inconvenience this may have caused.

City of Castlegar - Utility - Account Number Change

May 3, 2017 - We have been advised that the City of Castlegar-utility-has made a change to their account number format.  The new account numbers are 13 digits and must start with ‘000.’ To pay your utility bill online or through phone banking, you will be required to re-add “Castlegar, City – Utility” to your list of bill payees in the new account format.

If you have not received your new utility bill notice but wish to find out your new number, please contact The City of Castlegar at 250-365-7227.

If you require assistance adding your new City of Castlegar-utilities account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.


Province of BC Rural Property Tax Account Numbers Change

February 10, 2017 -  We have been advised that the Province of BC has made an immediate change to the BC Rural Property Tax account numbers.  The new account number is the FOLIO NUMBER on your property tax notice.  Your folio number must be entered without spaces or decimals.  To pay your taxes through online or phone banking, you will be required to re-enter “Prov BC-Rural Property Tax” to your list of bill payees in the new account format of 12 digits. 

The Province of BC is preparing new tax notices with the updated account numbers; however we do not know when you will receive yours.  In the meantime, if you wish to find out your new number, please contact the Province of BC toll free at 1-888-355-2700 or ruraltax@gov.bc.ca

If you require assistance adding your new Rural Property Tax account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.