Member Notices

Delay in Bill Payments

June 28, 2017 - Between June 15 and 18, we experienced intermittent connectivity issues with online banking  which caused a delay in sending bill payments to bill vendors.  If you paid a bill during this time, payment to the vendor may be late depending on the date your payment was due.  This may result in possible late fees and charges applied to your next bill. If you have been affected by this situation, we ask you to contact your branch or our Member Service Centre at 1-800-665-5728 for assistance.  We apologize for any inconvenience this may have caused.

City of Castlegar - Utility - Account Number Change

May 3, 2017 - We have been advised that the City of Castlegar-utility-has made a change to their account number format.  The new account numbers are 13 digits and must start with ‘000.’ To pay your utility bill online or through phone banking, you will be required to re-add “Castlegar, City – Utility” to your list of bill payees in the new account format.

If you have not received your new utility bill notice but wish to find out your new number, please contact The City of Castlegar at 250-365-7227.

If you require assistance adding your new City of Castlegar-utilities account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.

Province of BC Rural Property Tax Account Numbers Change

February 10, 2017 -  We have been advised that the Province of BC has made an immediate change to the BC Rural Property Tax account numbers.  The new account number is the FOLIO NUMBER on your property tax notice.  Your folio number must be entered without spaces or decimals.  To pay your taxes through online or phone banking, you will be required to re-enter “Prov BC-Rural Property Tax” to your list of bill payees in the new account format of 12 digits. 

The Province of BC is preparing new tax notices with the updated account numbers; however we do not know when you will receive yours.  In the meantime, if you wish to find out your new number, please contact the Province of BC toll free at 1-888-355-2700 or

If you require assistance adding your new Rural Property Tax account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.

DocuSign Phishing Emails

May 17, 2017 – Kootenay Savings received notification from DocuSign, our third party electronic signing provider, that they detected an increase in phishing emails sent to some of our members and users during the week of May 8 and 15th.  The emails “spoofed” the DocuSign brand in an attempt to trick recipients into opening an attached Word document that, when clicked, installs malicious software.

Kootenay Savings does not store member names, physical addresses, passwords, social insurance/security numbers or credit card data with DocuSign, and DocuSign has confirmed that no envelopes or customer documents were accessed and remain secure.

Members are asked to review these instructions to confirm a DocuSign document is valid before opening the link:  Alternatively, check in with the sender of the Docusign email.

Global Payment Card Intermittent Declines

April 7, 2017 -  We have been informed by our credit card provider that a small percentage of members with a Global Payment MasterCard may be experiencing intermittent declines.  This issue is not isolated to Kootenay Savings and is as a result of enhanced fraud protection services put in place.   If you have experienced a decline please contact Kootenay Savings at 1-800-665-5728 for a review of your Global Payment Card.

As an alternative, we suggest you use your Kootenay Savings debit card. If you do not currently have a debit card, please visit your branch or call 1-800-665-5728, newly issued debit cards also come with the convenience of FLASH.

Be Prepared When Travelling

March 27, 2017 - Technologies and conveniences like debit cards and ATMs mean you can carry less cash when travelling. While you can feel confident your cards will work as they should, a little extra planning can make for a happy and stress-free vacation. Always take a second card with you, such as a credit card, to use as a back-up in case you encounter service disruptions.

Waste Manangement of Canada - Change to Account Number Format

March 16, 2017 - We have been advised that Waste Management of Canada Corporation has updated account numbers for all current clients.  As of March 22, all accounts will reflect a change to the account number and you will be required to update this information on your account in order to continue paying through online or phone banking.  If you have an existing account with Waste Management you will need to delete your existing account, then re-enter "Waste Management of Canada Corporation" and add your new account number.  Your new account number should reflect the following format:  all numeric with a minimum of 5 to a maximum of 15 numbers. 

If you require assistance adding your new Waste Management of Canada Corporation account to your list of bill payees, please contact 1-800-665-5728 during our regular business hours.

e-Transfer Issue When Using Chrome Browser on Mobile Device

October 21, 2016 - If you are experiencing issues trying to receive e-Transfers on your mobile phone and currently use Chrome as your browser, please read on.  A known issue has been discovered and is expected to be fixed on November 9: When trying to pick up the e-Transfer and selecting “Launch App” from a mobile browser, if using the newest version of Chrome, the “Launch App” button will not work. As a workaround use a different browser on your mobile device, switch to desktop, or select to ‘Receive transfer using ‘Mobile Website’.  We apologize for any inconvenience this may cause.

Protecting Your Personal Computer and Accounts

October 13, 2016 - We want to remind all members to browse safely even when visiting our website.  To safeguard yourself from internet threats ensure you are browsing on our authentic site by checking that your address bar displays a lock symbol and the Kootenay Savings website starts with https://.  A "pop up box" asking you for answers to your security questions or to enter your Personal Access Code (PAC) would NEVER appear while you are logging in to online banking.  If you experience this please do not proceed with answering any questions, your computer is likely infected with malware and will need to be scrubbed by a computer specialist.  For more information on safe browsing visit our Internet Security page and open the links on the left.  If you have any questions or concerns contact your branch or call 1-800-665-5728.

Get Setup for Online Banking Alerts

INTERAC e-Transfer is an easy way to transfer money between financial institutions.  In order to help prevent fraudulent activity, we have introduced a new feature that will alert you if a new INTERAC e-Transfer recipient has been added to your account.

It’s easy to set up in your online account under the Messages and Alerts section.  Just look for the Balance and Activity Alerts heading and select ‘Add’ under INTERAC e-Transfer recipient added.  Once this feature is selected, anytime you, or anyone else, adds a new recipient to your Kootenay Savings account, you will receive a message by email and/or text.