Member Notices

Visa Canada Reports Phishing Attempts

August 6, 2019 - Visa Canada has received several reports of phishing attempts made to their cardholders. Targeted cardholders are receiving phone calls advising them that there is suspicious activity on their accounts and then given instructions. These calls are not originating from Visa, although the caller ID indicates the actual Visa phone number.

Visa Canada has posted a notice on their website advising cardholders that fraudulent activity would be communicated to them by their financial institution and not directly by Visa.

If you have any questions or concerns, please contact Collabria Cardholders Services at 1.855.341.4643.

Changes to e-Transfer Security Questions

May 29, 2019Interac will require new e-Transfer security answers for recipients that were set up prior to September 20, 2018.  (All security answers that you set since September 20, 2018 do not need to be updated).

What you need to know:
  • Effective immediately, if you have not updated your security answers you will be notified by a pop up message when you send an e-Transfer (see image below).  You will NOT be able to send the e-Transfer to that recipient until the security answer is updated.  You can use the same question and answer, when you re-save, it will be updated.
  • Any security answers not updated by September 1, 2019 will be deleted by Interac and you will be required to enter a new security answer the next time you send an e-Transfer to that recipient.
  • No e-Transfer sent or received by you will be lost or blocked as a result of these changes, simply proceed with updating the question and answer and saving the changes.
Click on the link in the error message (as seen in image below) to be directed to the Edit Recipient screen for your recipient. 





New Hours Trail and Castlegar Branches - Effective July 2, 2019

May 24, 2019 - New Hours to Match the Way You Like to Bank.

Hours of Operation effective July 2, 2019
Trail & Castlegar Branches Monday to Thursday 9:30 am to 4:30 pm
Friday 9:30 am to 5:00 pm
Saturday & Sunday Closed
Need help on a Saturday?  Call our Member Service Centre at
1.800.665.5728
8:00 am to 3:00 pm Pacific Time
Life is fast paced. You want anytime, anywhere easy access to your accounts.  With over 91% of transactions completed over digital channels, members are choosing to bank at their convenience.

Now, along with in-branch service 5 days a week, you can also expect the same expert advice and more access to Advisors during peak hours to help you achieve financial health.

Whether you choose in-branch, ATMs, online, mobile or phone banking, or calling our Member Service Centre, you can truly bank how you want and when you want.

Online Banking Security Enhancement

February 28, 2018 - As of February 28, we’ve added a new layer of security to online banking to improve both your banking experience and protect you from fraud. This level of security is known as MemberDirect® Risk Engine.

This improvement allows the Risk Engine to control how often to ask “Security” questions.  The Risk Engine is able to do this based on the usage pattern on your device, location and other behavioral  patterns that assist in identifying and preventing fraudulent activities on your account.

You will likely notice that your security questions are being asked less frequently, particularly from devices you regularly use.  If using a new device or one you don’t use frequently, you will likely be asked to answer a security question. Another change to note is that you will no longer be prompted to register your computer.

Our goal is to ensure you always feel protected when banking online.  Please call us at 1.800.665.5728 or contact us should you have any questions or concerns.