About Us

At Kootenay Savings, our goals are to be professional in all aspects of service delivery, and to be recognized by our members and the broader community as an organization that is values driven.  We are committed to enhancing the value of membership through excellent product and service delivery.

Vision and Values

We will be the best provider of financial services and the best place to work in the communities we serve.

  • Ethical and caring behaviour
  • Constructively challenge the status quo
  • Service over self
  • Financially responsible
  • Teamwork
  • Business Excellence
  • Responsible to community

 

Service Mission and Promises

To improve each member's financial life.

  • I promise to treat you as an honoured guest
  • I promise to take ownership of your request
  • I promise to make it easy to do business with
  • I promise to respond to your request in a timely manner
  • I promise to help you identify your needs and recommend a solution
  • I promise to treat you professionally