Postal Service Disruption 2018

Canada Post Legislated Back to Work

UPDATE: Unionized workers at Canada Post have been legislated back to work ending the rotating strike action.  However, you may still experience some delays in receiving posted items while activities resume.

Unionized workers at Canada Post have begun rotating strike action, resulting in disruptions to mail service and delivery. Here are some available options so you can continue to manage your finances.

Account Statements
During rotating strike action, paper statements will be mailed to you. However, there may be delays in delivery depending where the rotating strike action occurs. Switch to eStatements now and view your monthly statement through online banking safely and securely while saving time and money. To switch, log into your online banking account, choose "Electronic Statements" from the left side bar and follow the instructions.  If you are not yet using online banking, call our Member Service Centre at 1-800-665-5728 or visit your nearest branch. If you require a printed statement, please call your branch to make arrangements.

Personalized Cheque Orders
If you have placed an order for for cheques, your order will be produced and held in secure storage with our cheque producer until the end of the service disruption. When the disruption has ended, all held cheque orders will be delivered by Canada Post. Temporary cheques are available in branch at a low fee.

Government Cheques
Cheques for November may have been distributed earlier than normal in anticipation of a possible service disruption. Government issued cheques will be honoured upon presentation. Please consider setting up Direct Deposit, a safe, convenient and secure way to get your payments on time in the event of an emergency or unforeseen circumstances.  Sign up for direct deposit here.

Term and Mortgage Renewals

A Kootenay Savings representative will call you directly to provide you with options.  And, now with the convenience of electronic signatures, no visit to the branch is required.

Collabria Visa Cards
Cardholders are obligated to meet their minimum monthly payments by their due dates.  Payments can be made through online banking, MyCardInfo or in branch. To monitor your credit card or make a payment, visit MyCardInfo or call Collabria Card Services at 1-855-341-4643. New cards orders and statements sent by mail will experience delays.

Global Payment Mastercards
Cards expiring at the end of November are currently being processed and will be mailed to members if rotating strike action continues. Should there be full strike action, cards will not be mailed until a service disruption has ended. Rush cards are available and will be couriered, however members will incur the courier fee.

Additional Questions?
We're happy to help. Reach us by phone at 1-800-665-5728 or through our Contact Us form. As always, online, phone and mobile banking are available 24 hours a day, seven days a week. Please ask us how you can sign up for any of these convenient, safe and money-saving options.