Global Payment Mastercard Update

IMPORTANT INFORMATION ABOUT YOUR GLOBAL PAYMENT™ Mastercard®

You may recall, in our previous communications we explained our contract with CUETS Financial* had expired and the relationship between CUETS and Kootenay Savings was coming to an end. As a result of this relationship ending, your GLOBAL PAYMENT MASTERCARD will be closed as of May 22, 2019 and we will no longer offer this product.

What does this mean to you?

On this date, your GLOBAL PAYMENT MASTERCARD (GPMC) will no longer function or be accepted for payment including purchases and recurring bill payments. While we appreciate this change may be unexpected, we will do everything we can to offer support and alternate banking options:

  • Your banking account is not affected and will operate as it normally does.  A Kootenay Savings debit card will allow you to access the funds in your account via ATM, or at Point of Sale.
  • Part of the attraction of the GPC Mastercard is the ability to use it online. We are pleased to offer you a competitive suite of credit cards designed to fit your unique needs from cash back to US Dollar and everything in between.  Explore our card options or call our Member Service Centre at 1-800-665-5728 to find out more.
  • Using your own funds is another convenience of the GPC Mastercard.  As such, we will continue to explore other comparable and Best in Class products, and commit to keeping you informed on our progress.

How can you prepare for this change?

  • If you currently do not have a Kootenay Savings debit card, please visit any branch or call our Member Service Centre at 1-800-665-5728 to obtain one as soon as possible.
  • If you have preauthorized debits or regularly recurring bill payments set up on your GLOBAL PAYMENT Mastercard card, such as utility bills, subscriptions or memberships, they will need to be updated to another form of payment before May 22, 2019. You may contact the vendor directly or call us for assistance.  We’re happy to help.

Our goal is to bring you the best in products, services, and options that provide value and convenience. We strive to ensure you have the right payment options that fit your banking needs. Above all, we thank you for your continued loyalty and patience.

*CUETS Financial is a division of The Toronto-Dominion Bank. All trade-marks are the property of their respective owners.  CUETS is a trade-mark of Canadian Credit Union Association, used under license.
 
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