Flash Debit Card Issues

Our goal is to provide you with faster, more convenient and progressive banking technology.

Our members’ experience when using Kootenay Savings’ products and banking channels is vital to our business. Our promise to you is to continually enhance our service and bring you the best in banking technology.

Unfortunately, in our efforts to do this, we have encountered issues with the new Flash® debit cards that were recently mailed to members. Some cards are not being accepted at a small number of retailers and ATMs. This is an isolated issue and the new Flash debit cards work at most retailers and ATMs; including all Canadian credit union ATMs. However, to be sure all members have confidence in their card we are re-issuing new Flash debit cards for everyone who automatically received one.

While you are waiting for your new card to arrive, here is what you can do if you are experiencing any issues:

  • If you still have your old chip debit card, please continue to use it until your new card arrives.
  • If you are in a position where you require a new debit card immediately, for example, you have travel plans or you have destroyed your old debit card, please visit any Kootenay Savings branch or call 1-800-665-5728 to obtain one.
  • If you require assistance or have any questions about your card, please call 1-800-665-5728.
  • Continue to check our website for updates and watch your mail for information and your new card.
This impact is to the new Flash debit cards that were received by mail.  If you picked up a card in the branch or called to order a card yourself that came by mail, your card is not impacted. Your old chip debit card as well as your Global Payment Mastercard and Kootenay Savings Mastercards continue to work as normal.

We sincerely apologize for the inconvenience this has caused. We ask for your patience and thank you for your continued loyalty. Please feel free to call us at 1-800-665-5728 if you have any questions or would like more information.