Credit Card Changes

Upcoming Changes to our Credit Card Program

If you carry a credit union MasterCard from CUETS Financial, below is some information you need to be aware of.  In 2018, we’re moving to a new credit card partner, and that means we won’t be able to provide support or information on our website or in the branches for your CUETS card.

You should have received a letter from CUETS explaining this change and how they will continue to work wtith you after January 1, 2018.


If you’re used to signing in to the MasterCard or Choice Rewards site, be sure to save or bookmark the link before December 31st, 2017 because we’ll be removing those links from our website.

What will stay the same?
You can continue to use your CUETS MasterCard after January 1st. Please ensure your address is current with CUETS so you will receive any notices from them.

If you’ve set up Credit Union MasterCard in your bill payments, you’ll still be able to pay your bill online and in the branch. If you saved your CUETS Credit Card to your list of payees on online banking, please note the name has been changed from Credit Union Mastercard to CUETS Financial Mastercard.  Your credit card number remains the same and is not affected.

The terms of your agreement with CUETS will not change as a result of our move to a new provider.

What will change?
Effective January 1st you won’t see any direct links to the CUETS or Choice Rewards site on our website. When you login onto the Choice Rewards site, you will no longer see our name or logo on your landing page. 

We will no longer offer CUETS cards in the branches, and unfortunately we won’t be able to provide member service on your existing card. Please contact the CUETS toll-free customer assistance number: CUETS Financial Card Services 1-800-561-7849.

IMPORTANT NOTICE TO MEMBERS- CREDIT UNION MASTERCARD PROGRAM
In the new year, Kootenay Savings will be introducing an exciting new family of both personal and corporate credit cards. Our new card offering will provide excellent options to our members, with cards that can specifically suit their individual credit card needs, both for personal use and for business.

We will keep you informed and provide greater detail on our new credit card program as we get closer to launch.