Chip Debit Card Closure

IMPORTANT INFORMATION ABOUT NON-TAP DEBIT CHIP CARDS

In 2017, we introduced new Flash® debit cards allowing members the freedom to pay for purchases quickly, securely and conveniently using the tap feature.

We recently communicated with members who are currently using a non-tap chip card that these cards are no longer compliant with regulations and are being closed on November 18, 2019.

Notifications to affected members were sent by the following means:

  • Letter delivered by Canada Post the week of October 7th - click here to read letter
  • Online banking direct message - click here to read message
Here's what you need to know:


Members with the non-tap chip card should have previously received a new Flash Debit card in the mail.  If you are a member holding a non-tap chip card and DO NOT have a Flash Debit card, please visit any Kootenay Savings branch or call our Member Service Centre at 1.800.665.5728 to obtain one and avoid inconvenience or disruption to your service. 

As a back up to your debit card, we recommend you carry an alternate payment card.  Check out our Visa credit card options here.
 
Member Service Centre