Virtual Advisor


Introducing the Kootenay Savings Virtual Advisor,
your personal assistant 24 hours a day.


Now getting the answers you need to your everyday banking questions is faster and easier than ever before. Find the information you want instantly online by chatting with our new Virtual Advisor

Starting a Chat session is easy… 

  1. Just click on the Chat icon in the bottom right corner of our website 

  2. Type a question or select a topic.

  3. Our Virtual Advisor will chat with you and help find the information you need. 

Save yourself time by asking our Virtual Advisor.

It’s as easy as texting a friend!

The Kootenay Savings Virtual Advisor has a wide range of knowledge about our account types, RRSPs, TFSAs, credit cards, transfers, term deposits, online banking and much more.

Of course, we still have dedicated expert advisors (the human kind) to assist you with your banking needs in branch and through our Member Service Centre. But when you have a quick question or it’s after hours, our Virtual Advisor will always be ready to help. 


Go ahead, try chat today.