Protect Yourself Against Fraud

Kootenay Savings is dedicated to educating and protecting our members from fraud.  If you suspect you've been a victim of fraud that could put your account(s) at risk, take the following steps immediately:

  1. Update your current password:  Login in to online banking with your current password then navigate to Profile and Preferences > Change Personal Access Code (PAC/Password). 
  2. Contact us as soon as possible either by calling our Member Service Centre at 1.800.665.5728 or by email.
  3. Sign up for Online Banking Alerts, instructions below.

Online Banking Alerts

What are online banking alerts? Expand/Collapse

Online Banking offers you a number of security and activity alerts to help you stay informed and verify activity on your online banking accounts.

Watch this video to learn more:

New Payee Added Expand/Collapse

Alerts you when a new payee has been added to your online banking account.

Transaction Pending Approval (Business Banking Only) Expand/Collapse

Alerts members on a two-signer Small Business Online Banking Account when one signer has created a transaction requiring a second-signer’s approval.

INTERAC e-Transfer Recipient Added Expand/Collapse

You will be notified if a new recipient has been added to your e-Transfer recipients profile.

Personal Access Code (PAC) Changed Expand/Collapse

Alerts you when your PAC (Password) has been changed.

Online Banking Account Locked Out - Incorrect Response to Security Questions Expand/Collapse

Alerts you when your online banking account has been locked out after the maximum failed attempts to answer your security questions.

How do I sign up for Alerts? Expand/Collapse

Protect Yourself

Tips to Protect Yourself Against Cyber Fraud Expand/Collapse

  1. Do not click on any links or reply to messages requesting personal information. Never enter your login information or password on a link you click from any text or email. Instead, enter it directly at the website address you are familiar with.
  1. Only download mobile apps from the Apple AppStore and Google PlayStore. Downloading apps from third-party app stores may not be authentic and could lead to a compromise of banking credentials and information.
  1. Create passwords and PINs that are complex, and change them regularly.
  1. Review your account activity regularly. If you see something unusual or suspicious, contact us right away by calling our Member Service Centre at 1.800.665.5728 or by email.

Protect Your Personal Information Expand/Collapse

Identity thieves are looking for specific kinds of information about you. Keep this information in a safe place:

  • Your full name
  • Your address
  • Your date of birth
  • Your Social Insurance Number
  • Your bank account details such as account numbers and balances - information your bank uses to confirm your identity
  • Your credit card number and expiry date

Protect Your Personal Documents Expand/Collapse

Protect the following documents and dispose of them.  Never recycle or place in garbage.

  • Bank statements
  • Credit card statements
  • Driver's license
  • Car registration
  • Computer passwords - never leave near your computer

Examples of Scams

Internet scams received by email Expand/Collapse

Scammers promote fraud through unsolicited junk emails (SPAM).  If you receive an email that has any of the following red flags it is likely a scam:

  • comes from someone you don't know,
  • is not specifically addressed to you, and
  • promises you some benefit.
DO NOT CLICK ON ANY LINKS OR ATTACHMENTS.  Clicking on links and attachments exposes your computer and personal information to fraud.

Delete the email as soon as you receive it.

Telephone scams Expand/Collapse

Telephone calls that are initiated by a fraudster typically happen before 7:00 am or after 7:00 pm when people tend to be tired and not thinking clearly.  These calls may come from a live person or a computer:

Here are some popular scams to watch out for:

  1. You have a virus!  Act quickly!

    • The fraudster will tell you your computer has a virus and direct you to turn it on.
    • They will ask you to complete a series of key strokes as well as ask you for information about your computer.
    • The fraudster now has remote control of your computer and likely malicious software will be installed without you realizing.  Sensitve data can also be obtained while you wait on the phone such as banking or personal identify.
  2. You won the lottery!

    • The caller informs you that you have won the lottery but in order for you to claim your prize they need the following information:

      • Bank account information and/or credit card information
  3. Your family member needs cash for an emergency!

    • You are informed by the caller that a family member is in need of financial help for a personal or medical emergency.

If you fall victim to such a scam, immediately contact us so your online banking can be disabled.


Pop-ups Expand/Collapse

When browsing on the internet, if you encounter a pop-up do not click and follow.  Phishers can direct you to a real company's webiste, but then an unauthorized pop-up screen created by the phisher will appear, asking you to provide personal information.

Legitimate companies will not ask for your personal infomation via a pop-up screen.

Phishing scams Expand/Collapse

Phishing scams trick you into giving personal and banking details to scammers.  Here are some examples of how:

  • You receive what looks like a legitimate email from a bank or government agency.
    • Bank and government agencies NEVER ask for your personal information by email or online.
    • It is very easy to copy a logo from a website and insert in to an email making the email look legit.
  • If you receive an email asking you to click a link to their website to update, validate or confirm your account information, be careful and watch for tricks within the email.  For example, spelling errors could indicate the website is not secure.

  • NEVER OPEN A PHISHING EMAIL; they may carry a virus that can infect your computer without you even knowing.
If you receive a suspicious email, delete it immediately.

Lotteries Expand/Collapse

If you are suddenly the winner of a lottery that you don't recall entering it is very likely to be a scam.

  • Never offer your personal and banking details to a caller or respond by email with personal details to claim a prize.

  • Scammers make money from fees and taxes by having you call back a phone number or send a text to claim your prize.  These calls are expensive and you will be on the hook for the charges.

Money transfer requests Expand/Collapse

If you receive an email or phone call asking you to transfer money to someone you don't know, this is a scam. 

Here are some examples of how a fraudulent money transfer may be sent to you:

  • Someone offers you money to help transfer their funds
  • You receive an email or letter from someone asking you to transfer funds from overseas
  • A scammer offers to share some of the money for a transfer you conduct
  • You are asked to pay taxes and fees before you can receive your reward


Cybercriminals have been using the uncertainty of the COVID-19 pandemic to launch phishing attacks and various other scams. As the public continues to seek out information on the disease, cybercriminals will increasingly try to exploit public fears with targeted attacks.

We urge all members to use only trusted sources for information related to COVID-19:

The Government of Canada's anti-fraud centre is regularly updated with COVID-19 related frauds in Canada. Visit this website often for accurate and trusted information.

False Information Emails Expand/Collapse

The fraudsters have been sending emails claiming to be from legitimate organizations, government or public health agencies (e.g. World Health Organization, Public Health Agency of Canada) to provide information about the coronavirus. The email message will advise the receiver to click a link or download an attachment for the information, but the user will likely download malware onto their computer network or device.  As with other cyber-attacks, this malware could allow cybercriminals to take control of a device, log keystrokes, or access personal information and financial data.

Malicious Websites Expand/Collapse

There have been many fraudulent COVID-19 themed websites launched since the pandemic emerged and recent research has estimated that 50% of the coronavirus themed domain registrations are likely from malicious actors.  Many of these sites have leveraged John Hopkins University’s interactive map that shows you how COVID-19 is spreading throughout the world.  The fraudulent websites are using real-time data from the John Hopkins site but are also prompting users to download a malicious application.

Corporate Policy Emails Expand/Collapse

Cybercriminals have also targeted employee workplace email accounts. With many workers currently working from home, some corporate cybersecurity measures may not be available, and the criminals are trying to take advantage. Employees may receive emails purporting to be from HR, advising users to click on a link to read the company’s updated Infectious Disease Policy. If you click on the fake company policy, you’ll download malicious software.

Medical Advice Emails Expand/Collapse

Phishers have sent emails that offer bogus medical advice to help protect you against the coronavirus or cure you of it.  Users will be provided with a malicious link to download expert information that can heal them or a link to purchase a fraudulent product (e.g. at-home COVID-19 test).

Other COVID-19 Related Scams Expand/Collapse

The RCMP recently released a report that listed various other COVID-19 related scams to be aware of, including:

  • Unsolicited calls, emails and texts giving medical advice or requesting urgent action or payment.
  • Unauthorized or fraudulent charities requesting money for victims, products or research.
  • Door-to-door salespeople selling household decontamination services.
  • Private companies offering fast COVID-19 tests for sale
As always be aware of:

  • Fake deceptive online ads
  • Questionable offers
  • Fraudulent Charity requests
  • Cleaning Services