Service Delivery Changes

What You Need to Know

Beginning January 25, 2021, you will see some changes in the way we deliver our branch services to you.   

For many members, being able to bank from the convenience and comfort of home is simply the norm – seamlessly across all banking channels – mobile, online, phone and in the branch. That’s why we offer multiple ways to bank – in person, by phone and self-serve. A combination that gives you anytime, anywhere access and trusted advice you’ve come to count on – that trusted advice that lets you choose the way to bank that suits your needs.

We understand there are times when you need to talk to us.  We’re here for you and available six days a week in-person, over the phone or through our Member Service Centre.  

The health and safety of our employees and members remains our top priority and during COVID, all advisory appointments will be by phone only.  We’ll continue to monitor the state of the pandemic and once COVID restrictions are lifted, we’re committed to providing you with the option to meet with an advisor in person for your advisory banking needs. Choose what works for you – by phone or face to face.

What’s Changing?
Effective January 25, 2021, our branches will have open hours specifically for teller cash services and open hours dedicated to advisory services. Select smaller branches will be closed on certain days however, rest assured employees will still be on site conducting advisory appointments by phone or responding to calls through our Member Service Centre.

What are Teller Cash Services?
These are routine transactions such as withdrawals and deposits, cashing cheques, transferring funds and paying bills, and are typically done at a branch with a Member Service Advisor (teller).

What are Advisory Services?
Advisory services are when you may be looking for advice and require an appointment to meet with one of our advisors, such as opening an account, applying for a loan or asking about investments. During the pandemic these appointments are taking place by phone only, but normally would take place in person or offered by phone.


BRANCH TELLER CASH SERVICES ADVISORY SERVICES
Castlegar
Monday to Friday
10:00 am - 3:00 pm


Monday to Thursday 9:30 am - 4:30 pm
Kimberley Friday 9:30 am - 5:00 pm
Trail By phone only during COVID*
Invermere
Tuesday to Saturday
10:00 am - 3:00 pm


Tuesday to Thursday 9:30 am - 4:30 pm
Nakusp Friday 9:30 am - 5:00 pm
South Slocan Saturday 9:30 am - 3:00 pm
By phone only during COVID*
Fruitvale Monday, Wednesday, Friday
10:00 am - 3:00 pm

Tuesday and Thursday
Closed for Teller Services
Monday to Thursday 9:30 am - 4:30 pm
Kaslo Friday 9:30 am - 5:00 pm
New Denver By phone only during COVID*
Salmo

Radium Hot Springs
Monday and Friday
10:00 am - 3:00 pm

Tuesday, Wednesday, Thursday
Closed for Teller Services
Monday to Thursday 9:30 am - 4:30 pm
Friday 9:30 am - 5:00 pm
By phone only during COVID*
Member Service Centre 1.800.665.5728
Always by phone
Monday to Friday 8:00 am - 5:00 pm
Saturday 8:00 am - 3:00 pm
*Once COVID restrictions are lifted, advisory appointments will be available by phone or in person.