What You Need to Know

Beginning January 25, 2021, you will see some changes in the way we deliver our branch services to you.   

For many members, being able to bank from the convenience and comfort of home is simply the norm – seamlessly across all banking channels – mobile, online, phone and in the branch. That’s why we offer multiple ways to bank – in person, by phone and self-serve. A combination that gives you anytime, anywhere access and trusted advice you’ve come to count on – that trusted advice that lets you choose the way to bank that suits your needs.

We understand there are times when you need to talk to us.  We’re here for you and available six days a week in-person, over the phone or through our Member Service Centre.  

The health and safety of our employees and members remains our top priority and during COVID, all advisory appointments will be by phone only.  We’ll continue to monitor the state of the pandemic and once COVID restrictions are lifted, we’re committed to providing you with the option to meet with an advisor in person for your advisory banking needs. Choose what works for you – by phone or face to face.

What’s Changing?
Effective January 25, 2021, our branches will have open hours specifically for teller cash services and open hours dedicated to advisory services. Select smaller branches will be closed on certain days however, rest assured employees will still be on site conducting advisory appointments by phone or responding to calls through our Member Service Centre.

What are Teller Cash Services?
These are routine transactions such as withdrawals and deposits, cashing cheques, transferring funds and paying bills, and are typically done at a branch with a Member Service Advisor (teller).

What are Advisory Services?
Advisory services are when you may be looking for advice and require an appointment to meet with one of our advisors, such as opening an account, applying for a loan or asking about investments. During the pandemic these appointments are taking place by phone only, but normally would take place in person or offered by phone.

BRANCH	TELLER CASH SERVICES	ADVISORY SERVICES
Castlegar	Monday to Friday 10:00 am - 3:00 pm	Monday to Thursday	9:30 am - 4:30 pm
Kimberley		Friday	9:30 am - 5:00 pm
Trail		By phone only during COVID*
Invermere	Tuesday to Saturday 10:00 am - 3:00 pm	Tuesday to Thursday	9:30 am - 4:30 pm
Nakusp		Friday	9:30 am - 5:00 pm
South Slocan		Saturday	9:30 am - 3:00 pm
		By phone only during COVID*
Fruitvale	Monday, Wednesday, Friday 10:00 am - 3:00 pm Tuesday and Thursday Closed for Teller Services	Monday to Thursday	9:30 am - 4:30 pm
Kaslo		Friday	9:30 am - 5:00 pm
New Denver		By phone only during COVID*
Salmo
Radium Hot Springs	Monday and Friday 10:00 am - 3:00 pm Tuesday, Wednesday, Thursday Closed for Teller Services	Monday to Thursday	9:30 am - 4:30 pm
		Friday	9:30 am - 5:00 pm
		By phone only during COVID*
Member Service Centre	1.800.665.5728 Always by phone	Monday to Friday	8:00 am - 5:00 pm
		Saturday	8:00 am - 3:00 pm
*Once COVID restrictions are lifted, advisory appointments will be available by phone or in person.