Member Notices

Planned Maintenance Outage

March 15, 2018 - Please be advised that we are conducting a planned maintenance outage on Sunday, March 18 from approximately 6 am to 7:45 am PDT.  During the maintenance period Online, Mobile, and Phone banking will NOT be available.  Debit and ATMs will continue to work.  We apologize for any inconvenience this may cause.

Statement Delay

March 9, 2018 - Please be advised that paper and eStatements will be delayed this month.  Statements are expected to be available in online banking mid to late next week (March 14-16).  Paper statements will follow later in the week.  For balances and transition history, refer to your online account activity.  We apologize for any inconvenience this may cause.

Online Banking Security Enhancement

February 28, 2018 - As of February 28, we’ve added a new layer of security to online banking to improve both your banking experience and protect you from fraud. This level of security is known as MemberDirect® Risk Engine.

This improvement allows the Risk Engine to control how often to ask “Security” questions.  The Risk Engine is able to do this based on the usage pattern on your device, location and other behavioral  patterns that assist in identifying and preventing fraudulent activities on your account.

You will likely notice that your security questions are being asked less frequently, particularly from devices you regularly use.  If using a new device or one you don’t use frequently, you will likely be asked to answer a security question. Another change to note is that you will no longer be prompted to register your computer.

Our goal is to ensure you always feel protected when banking online.  Please call us at 1.800.665.5728 or contact us should you have any questions or concerns.

CUETS Credit Card Name Change

January 18, 2018 - If you have saved your CUETS Credit Card to your list of payees on online banking, please note the name has been changed from Credit Union Mastercard to CUETS Financial Mastercard. Your credit card number remains the same and is not affected.