COVID-19 Updates

Keeping our members and employees safe.


The health and safety of our members and employees continues to be our top priority.

We’ve implemented a self screening assessment at branch entrances, and installed plexiglass barriers, physical distancing decals and hand sanitizing stations.

We continue to follow the rules, orders and guidelines of the provincial health authorities. Everyone 12 years of age and older must wear a mask in all public indoor spaces.

Forgot your mask? We have complimentary masks available at all our branches.

Staying connected while keeping apart.

Although all our branches are currently open, we urge members to stay safe and conduct as much banking as possible through online, mobile and phone banking, our 24/7 ATMs or by calling our Member Service Centre.

If you haven’t yet tried these convenient banking options, call us at 1.800.665.5728 and we’ll help get you started.

Banking Options

Virtually, most of your banking needs can be done from the comfort of your home through online, mobile or phone. 

We urge you to take advantage of these banking options and ask that you only go to branch if necessary.

If you haven’t used these options, we can help get you started.

Do you receive your Old Age Security and/or Canada Pension Plan by cheque? Click here to enroll in Direct Deposit.

With these services, you can monitor and manage your accounts, transfer funds, pay bills, and deposit cheques to name a few.  We can also conduct appointments by phone and documents can be signed electronically.

For our Wealth Management clients and Small Business owners, we have support in place too. To reach a representative, simply call 1.800.665.5728 and press 5.


Branch Hours

During these changing times, one thing remains constant – your banking needs are important to us. For convenience and easy access, seniors only hour is now offered to all members.   Starting January 25, teller cash services are available from 10:00 am to 3:00 pm.

Why the change? By making this small change, we’re providing more options for more members. Rest assured though, we’ll continue to monitor and adjust as needed. Virtually, most of your banking needs can be done from the comfort of your home through online, mobile or phone. If you haven’t yet tried any of these, give us a call and we’ll help get you started

For a full listing of our branch hours of operation click here.

Financial Relief

While it won’t be business as usual, you will be able to count on us. COVID-19 has affected all of us in various ways. If you are facing financial challenges, we are here for you. 

Need help?  Please call 1.800.665.5728 to speak to a representative.

Government of Canada Business Relief Program Expand/Collapse

The Government of Canada announced a new relief program to support businesses impacted by COVID-19.

Briefly, solutions include:

  • The Canada Emergency Business Account (CEBA)
  • The Business Development Bank of Canada (BDC) Co-Lending Facility
  • The Export Development Bank of Canada Business Credit Availability Program

Self-employed or contract workers, please refer to Canada’s Emergency Response Benefit.

To find out more about the CEBA program at Kootenay Savings, please click here.


We're here to help.  Here are answers to some questions you may have.

What is Kootenay Savings doing to keep employees and members safe? Expand/Collapse

We're following the directions of the provincial and federal health authorities and have implemented precautionary health and safety actions to reduce the spread of the virus.

Urging members to use our other banking options – online, mobile, phone, ATMs and Member Service Contact Centre and only come to the branch if absolutely necessary.

  • Requiring our employees to stay home if they are sick or have symptoms.
  • Requiring all employees who have travelled outside of Canada to self-quarantine for a period of 14 days.
  • Practicing physical distancing by maintaining a distance of 2 metres away from others
  • Increased the intensity of cleaning across our branches and ATMs including high-touch surfaces such as door handles, countertops, and key pads.
  • Increased our supplies of hand sanitizer pumps and wipes in our branches and offices.
  • Moved all in-branch appointments to phone appointments only, unless emergency
  • Installed Plexiglas partitions to minimize potential exposure of the virus to front line staff
  • Ensured only one public entrance to each branch is open - wheelchair accessible
  • Set up many of our employees to work from home
  • Segregated work groups to ensure everyone is following social distancing

Useful resources:
Stay informed about the facts by visiting these qualified authorities:

World Health Organization (WHO)
Public Health Agency of Canada
Government Travel Advice and Advisories
Interior Health Authority

Are Financial Institutions Considered an Essential Service? Expand/Collapse

Credit Unions have been declared an essential service under non-health essential service providers. These are the services British Columbians rely on in their daily lives. Kootenay Savings remains committed to providing access in the best and safest way possible through a combination of assisted and self-assisted channels.

We are continuing to implement precautionary health and safety actions that follow the recommendations of the public health agencies and have implemented additional measures to take care of our employees and members’ health and wellbeing.

We urge members to do as much banking as possible through online, mobile and phone banking, our ATMS or by calling our Member Service Centre. If you have not tried these banking options, please call 1.800.665.5728 and we can help get you started.

Click Here for More Frequently Asked Questions Expand/Collapse

Frequently Asked Questions

If your question is not answered here, please send us a message  and we'll get back to you.


Enroll for Canada Revenue Agency Direct Deposit Expand/Collapse

Direct Deposit from the Canadian Revenue Agency is now easier, faster and safer.

The Government of Canada has partnered with Canadian Financial Institutions to offer Canada Revenue Agency Direct Deposit enrollment through online banking.

Learn how you can register to have your CRA payments deposited directly to your account.

Canadian Credit Union Association Resources Expand/Collapse

CCUA has developed and launched a new public webpage here to help individuals and businesses navigate the latest COVID-19 programs and relief efforts announced by the Federal Government.